Frequently Asked Question

If you don’t find answer to your question below, feel free to contact us.

Billing & Pricing

Is there a setup fee?

No. There are no setup fees on any of our plans.

Do you offer a free trial?

Yes. You can sign up and use Webx Ecommerce for 14 days without making any payment. At the end of your trial, or when you decide to launch your store, you will need to pick a plan and make payment to activate it on your domain.

What is the minimum term of contract?

All Webx plans are month to month. Its up to you whether you sign up for a monthly, 3 monthly, 6 monthly or an annual subscription.

Can I change my package later on?

Absolutely! You can upgrade or downgrade your package at any time.

Can I cancel my account anytime?

Yes. If for any reason, you don’t want to continue your website with Webx, you can cancel your account anytime.

How can I increase my package products limit?

If at any point of time, you go out of product quota, you can increase it by either upgrading your package or releasing quota by deleting any existing inactive products.

Is my data safe and secure?

The security and uptime of your website is our top priority. We protect your site and data with the industry standard security and encryption, and we have a 99.99% average uptime.

Do I need a separate web hosting?

No. All Webx websites are hosted on our secure and fast servers. There is no need to buy separate web hosting service.

What are your bandwidth fees?

There is no additional bandwidth fee. All Webx packages include unlimited bandwidth.

Can I use my own domain name?

Yes. You can use your own domain (e.g. mystore.com) with your Webx website. We also provide a free webx.pk domain name (e.g. mystore.webx.pk) to all stores at the time of sign up.

Is a custom domain included in my package?

No. Custom domains are not included in packages. If you already own a domain or buy a new one, it can easily be pointed to your website.

What are your support fees?

All Webx packages include free dedicated support.

Are there any hidden charges?

There are no hidden charges. The price you see in the pricing table is what you pay.

How much do you charge for a custom theme design?

Price of a custom theme design is based on your design requirement, which is evaluated at the time of your custom design request. However, a custom theme design usually costs around Rs. 5,000.

What are the other services that you offer?

We offer the following other services
– Logo Design
– Custom Theme Design
– Website Content Writing
– Domain Registration
– Search Engine Optimization (Off-Site SEO)
– Social Media Management

Storefront & Ecommerce

Can I upload multiple images for a single product?

Yes. You can upload upto 4 different images for a single product.

Can I add multi-level product categories?

Yes. You can add unlimited 2-level categories.

Can I add multiple product variants for a single product?

Yes. You can add unlimited product variants (colors & sizes) to your products. Each product variant can have a separate stock status and price.

Do you have bulk upload feature?

Yes. For your convenience and ease, we give you a bulk import/export feature, through which you can add and edit your products using a single CSV file.

How can I increase my package products limit?

If at any point of time, you go out of product quota, you can increase it by either upgrading your package or releasing quota by deleting any existing inactive products.

Can I design my own website theme or edit an existing one?

Yes. We have developed an easy CSS editor for your theme customization. If you know CSS, you can do it yourself or get it done by your web designer.

Can I edit HTML of my website?

Yes. HTML templates can be edited with Webx HTML Editor.

Can I accept credit card payments on my website?

Yes. Webx is integrated with the world’s most reliable payment gateways. You can easily add any payment gateway to your website and start accepting credit cards.

Can I keep multiple currencies on my website?

Yes. Webx offers 50+ currencies, from which you can select as many currencies. All currencies rates are auto-updated on a regular basis.

How can I point my website to my own domain?

You can easily point your website to your own domain by updating domain nameservers by the ones provided to you by Webx.

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