Abandoned Carts

This section displays a list of incomplete orders which means that the customer added items to cart but did not place the order. This information is useful when

• You want to contact and convince these customers to complete their orders
• You want to send relevant product offers to these customers
• You like to find out the reason why these orders were not completed
• You want to find out the products that are usually part of incomplete orders

View Abandoned Carts

To view these incomplete orders:

1. From your Webx admin, go to Orders > Abandoned Cart Orders
2. In Orders Search Criteria, select the fields according your requirement
• Select Time span or provide a Date range
3. Click Search
4. On results list, click View Cart Detail to open Cart Details page

Related Topics

• Orders
• Customers
• Newsletter Subscriptions
• Customer Queries (Contact Form)