Orders
This section displays a list of orders you receive from your
website. It shows all the orders with their respective statuses from the first
day till date.
View Orders
To view orders:
- From your Webx admin, go to Orders >
Orders
- In Orders Search Criteria, select the fields
according your requirement
- Enter the Order ID
- Select Order Status
- Select Payment Status
- Select Time span or provide a Date range
- Click Search
- On orders list, click View Detail to open Order
Details page
Order Status
There are 5 different statuses of order, through which an
order go through.
- Pending
Order is placed but not confirmed. Confirmation of order could be done
manually. This is usually the first status of an order if the payment is not
made by the customer. In case of a successful Credit Card payment at the time
of checkout, the order is placed with Confirmed status. - Confirmed
Order is confirmed either manually by
admin or the order is placed with Confirmed status in case of a
successful Credit Card payment. - Shipped
Order is marked as Shipped by the admin
after the shipment is dispatched. - Delivered
Order is marked as Delivered when the
order is received by the customer. If there is no confirmation of receiving of
order at customer’s end, it should remain at Shipped. - Cancelled
Order can be cancelled at any time due to
any reason.
Payment Status
Apart from Order statuses, there are 3 different statuses of
payment.
- Unpaid
In case of manual or offline payment
methods, order is placed at Unpaid payment status. - Paid
After the payment is received and
confirmed, the payment status should be updated to Paid.
In case of a successful Credit Card
payment at the time of checkout, the order is placed with Paid payment status. - Verification Pending
In case of manual or offline payment
methods, the customer makes the payment in Bank or any other money transfer
channel and provides the information about the payment. At this stage, the payment
status moves to Verification Pending. When the payment is verified, it should
be marked as Paid.
Manage Orders
To manage orders:
- From your Webx admin, go to Orders >
Orders
- In Orders Search Criteria, select the fields
according to your requirement
- Enter the Order ID
- Select Order Status
- Select Payment Status
- Select Time span or provide a Date range
- Click Search
- On orders list, click View Detail to open Order
Details page
On order detail page, you can view all the details of the
order including
- Customer information
- Billing & shipping addresses
- Order date and status
- Order Items
- Shipping cost
- Order amount with tax, discounts etc.
To move the order to another status, click on the buttons
given at the bottom of the page. When order is marked to Shipped status, you
can optionally select a courier service (if configured) and put in a tracking
number which will be shared with the customer.
On all status updates, notifications are sent to the
customers via email.