Customer Queries (Contact Form)
When your customers fill up contact form on your website,
their messages appear in this section.
View Customer Queries
To view customer queries:
- From your Webx admin, go to Queries >
Customer Queries
- In Search Criteria, select the fields according
your requirement
- Enter Customer Name
- Enter Email Address
- Select Time span or provide a Date range
- Click Search
- A list of messages appear with all details and
message by the customer
- To respond to any message, click Respond
- Type your response in Admin Response field
- Click Submit
Responses to customer messages
are sent to the customers via email, and also appear in website accounts
section.